Shipping policy

Last updated: 27 August 2026

ORDER PROCESSING

Orders are normally processed within 1–2 business days, excluding weekends and public holidays. You will receive a confirmation email after ordering and a shipping confirmation when tracking becomes available.

DELIVERY ESTIMATES

Standard delivery is estimated to take approximately 7–12 business days after dispatch. Delivery estimates are not guaranteed and may be affected by customs processing, carrier disruptions, severe weather, public holidays or unusually high demand.

SHIPPING COSTS

We currently provide free standard shipping to eligible addresses in the United States unless otherwise stated at checkout.

TRACKING

Tracking information will be emailed when available. Tracking can occasionally take several business days to display its first carrier update.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact sensahalo@protonmail.com immediately if you notice an error. We cannot guarantee address changes after an order has entered fulfilment.

DELAYS

If we learn that an order cannot ship within the advertised timeframe, we will notify you and provide an updated estimate. Where required by applicable law, you may accept the delay or cancel the affected order for a full refund.

LOST OR DAMAGED PACKAGES

If tracking has not updated for an extended period, your order arrives damaged, or it has not arrived within a reasonable period after the estimated delivery date, contact sensahalo@protonmail.com. We will investigate with the carrier and arrange an appropriate resolution.

CUSTOMS AND TAXES

Applicable taxes may be collected at checkout. International orders may occasionally be subject to customs charges or import requirements imposed by the destination country. Any unavoidable charges not collected at checkout are the customer’s responsibility to the extent permitted by law.

Questions about shipping can be sent to sensahalo@protonmail.com