Refund policy

Last updated: 27 August 2026

We want you to be satisfied with your SensaHalo purchase.

CHANGE-OF-MIND RETURNS

You may request a return within 30 days of receiving your order. To qualify, the product must be unused, undamaged and returned with its original packaging, accessories and proof of purchase.

To begin a return, email sensahalo@protonmail.com with your order number and reason for return. Do not return a product without contacting us first, as returns sent without authorization might not be accepted.

Unless the product is faulty, damaged or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If the product is damaged, faulty, materially different from its description or you receive the wrong item, contact us promptly at sensahalo@protonmail.com with your order number and clear photographs or video of the issue.

Depending on the circumstances and applicable consumer law, we will provide an appropriate repair, replacement or refund. We will cover reasonable return shipping costs when a return is required because of our error or a qualifying product fault.

Do not attempt to mail a damaged, leaking, swollen or otherwise unsafe battery. Contact us for safe instructions.

REFUNDS

We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method. Although we process approved refunds promptly, your bank or payment provider might take an additional 5–10 business days to display the funds.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfilment has begun. Once an order has shipped, it must be handled through the return process.